Evaluating the evidence on employee engagement and its potential benefits to NHS staff: a narrative synthesis of the literature
National Institute for Health Research (NIHR) -
The objective of this research was to evaluate evidence and theories of employee engagement within the NHS and the general workforce to inform policy and practice. Four research questions focused on definitions and models of engagement; the evidence of links between engagement and staff morale and performance; approaches and interventions that have the greatest potential to create and embed high levels of engagement within the NHS; and the most useful tools and resources for NHS managers in order to improve engagement.
Parliamentary and Health Service Ombudsman -
This report contains a snapshot of summaries of the complaints the Ombudsman has investigated over a two month period (October and November 2014), during which it upheld 41 per cent of the complaints it investigated. Approximately 80 per cent of investigations are about the NHS in England as opposed to UK government departments and their agencies. During this two month period, most of the NHS investigations were about hospital trusts, followed by GP practices and then mental health trusts.
National Audit Office -
Over 10 million people who used public services (approximately 1 in 5) in the UK last year faced problems when using those services, according to this report. The problems ranged from fairly straightforward issues, such as types of food in care homes, to serious and life-threatening safeguarding issues. The report says that consumers find the complaints and redress system confusing, that they have to deal with many different organizations, and that they have a low awareness of which ones to turn to. It finds that system-wide improvements are inhibited by poor central leadership and that public service organizations do not make enough use of complaints to improve services and there are serious impediments to doing so.
Nuffield Trust -
This briefing examines academic evidence on current methods of driving change, as well as expert testimonials and case studies, to present a series of recommendations on how policy makers and regulators can support general practice to deliver these changes.