Facilitated Conversations - Using mediation skills to secure constructive outcomes to challenging issues

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Date: Friday 15th July
Location: 
Moorfields Administration Annex,15 Ebenezer Street, London,N1 7NP
Time: 09:00 - 13.00 
Registration: From 8:30 a.m. (including tea and coffee)

An HPMA workshop delivered by: David Liddle 

Purpose:

We are delighted that David Liddle is offering this session on Facilitated Conversations. The aim is to support HR practitioners to set up and hold facilitated conversations between individuals who are in dispute or conflict to assist them in de-escalating the situation and finding resolution. It uses mediation skills but is intended as a stand-alone session for people who have not had mediation skills training as well as those who would like a refresher. Following the session, participants will have skills to facilitate conversations and some may wish to undertake further training.

Session Outcomes:

At the end of the session participants will be able to:

  • Learn how to nip difficult disputes and challenging conflicts in the bud.
  • Develop the 5 key skills used by some of the world’s leading mediators.
  • Understand how to secure a commitment to a facilitated conversation - from the most hardened sceptic and the most doubtful naysayer.
  • Learn how to set up, manage and close a facilitated conversation.
  • Understand how to manage strong emotions and transform confrontational situations.
  • Recognise how to apply your facilitation skills for managing bullying, grievances and complaints. 

Facilitator:

We are delighted that David Liddle is offering this session on Facilitated Conversations. The aim is to support HR practitioners to set up and hold facilitated conversations between individuals who are in dispute or conflict to assist them in de-escalating the situation and finding resolution. It uses mediation skills but is intended as a stand-alone session for people who have not had mediation skills training as well as those who would like a refresher. Following the session, participants will have skills to facilitate conversations and some may wish to undertake further training.

 

HR Competencies

The session will address Relationship Builder at levels 3 and 4 from our HR Competency Framework. 

Relationship Builder: Builds and sustains relationships with stakeholders and takes personal responsibility to achieve excellent results. This is achieved through; developing collaborative relationships with stakeholders, demonstrating personal credibility, integrity and professionalism and demonstrating political awareness

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Info 


Date: Friday 15th July 2016
Location: Moorfields Administration Annex,15 Ebenezer Street, London,N1 7NP 
Time: 09:00 - 13.00 
Registration: From 8:30 a.m. (including tea and coffee)

We reserve the right to cancel bookings where appropriate to ensure fair access to our events programme for all members.

Please note: This is a free event, however we have a £100 cancellation fee if you cancel within 7 days of the event. Please feel free to send a replacement if you can’t come.


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We look forward to seeing you at the event.

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The London branch of the HPMA runs the London Healthcare People Management Academy to support the development of HR/OD/workforce practitioners in the NHS in London.

Our vision is to enable improved patient care and health outcomes through excellence in people management.

Our mission is to improve the capability, practice and impact of HR and OD practitioners in healthcare in London.

 

Please noteThis is a free event, however we have a £100 cancellation fee if you cancel within 7 days of the event. Please feel free to send a replacement if you can’t come.

15th, July 2016 9:00 AM   through   1:00 PM
15 Ebenezer Street
Moorfields Administration Annex
London
N1 7NP

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