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National Audit Office -
Over 10 million people who used public services (approximately 1 in 5) in the UK last year faced problems when using those services, according to this report. The problems ranged from fairly straightforward issues, such as types of food in care homes, to serious and life-threatening safeguarding issues. The report says that consumers find the complaints and redress system confusing, that they have to deal with many different organizations, and that they have a low awareness of which ones to turn to. It finds that system-wide improvements are inhibited by poor central leadership and that public service organizations do not make enough use of complaints to improve services and there are serious impediments to doing so.
Nuffield Trust -
This briefing examines academic evidence on current methods of driving change, as well as expert testimonials and case studies, to present a series of recommendations on how policy makers and regulators can support general practice to deliver these changes.
Royal College of General Practitioners (RCGP) -
This document sets out RCGP's comprehensive plan for the future of general practice which includes five actions for the new government to consider: investment of 11% of the budget in general practice; increasing the workforce; free-up GPs time for patient care; allow time for GPs to innovate; and improve GP premises.
Race Equality Foundation (REF) -
The Race Equality Foundation was commissioned by the Care Quality Commission to conduct a series of interviews and focus groups with black and minority ethnic people, in specific areas, who had experience of crisis care. These areas were: Ealing, Lambeth, Northampton, Sandwell and Southampton. This report presents the results of this work and provides an insight into patient experience of mental health crisis care from a BME perspective.
Institute for Fiscal Studies -
This briefing note looks at the movement between jobs, or ‘mobility’, of workers in the public and private sectors. It sets out the extent to which reductions in the public workforce to date have been delivered by reducing net inflows from outside the labour force (freezing recruitment of new workers and not replacing workers who move to non-employment) and increasing net outflows to the private sector (more workers moving from the public sector to the private sector than moving in the other direction).
Regional Voices -
Regional Voices is working with NHS England to help understand specific issues which VCSE organisations have experienced in using the NHS Standard Contract. NHS England will undertake its annual, wider, consultation in preparation for the 2016/17 Contract later this year, in which VCSE organisations will also be invited to participate. This survey is open to VCSEs and seeks views and comments until 27 July 2015.