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This report details the findings of an investigation into the failings of the complaints system in health and social care. It raises concerns about the NHS and local authority red tape making it difficult for people to complain and that there is not enough independent advice and support out there to help those in need and, above all, the public is given little incentive to come forward about their experiences. It highlights simple changes which could be made to the system in order to improve patients' experiences in complaints handling within health and care systems.
Care Quality Commission (CQC) -
This review into the care provided to people living with dementia found an unacceptable gap in the quality of care that means people are at risk of experiencing poor care as they move between care homes and hospitals. It also highlighted poor practices in sharing information between health and care professionals and the benefits of supporting the mental and physical health of individuals in order to reduce avoidable admissions to hospital and unnecessary long stays in hospital.