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Healthwatch England -
This chart contains data from Freedom of Information requests into hospital complaints handling procedures. It shows that more than a third of hospitals across England are turning away concerned citizens wishing to report incidents of poor care that they have witnessed. Of 123 respondants, only 30 trusts reported having investigated patient complaints and were able to provide details of how many cases they have had over the last three years.
Department of Health (DH) -
This report is the result of an independent review which looked at the challenges faced by providers of NHS care by examining organisational models to identify key markers and characteristics in order to improve quality of hospital care. It highlights five important themes which include the need for quicker transactional and transformational change; the need for sustainability within the provider sector; and that a one-size-fits-all approach does not work.
Monitor have looked at acute service line models in countries other than England to help inform and support the current thinking on potential new models of care in the NHS. This report focuses on how these service models work in other health systems. It recognises that international models might need to be applied differently in the NHS and so alongside this report Monitor have launched an engagement exercise seeking views on their greater use in the NHS.
The King's Fund -
Community health care services provide vital care out of hospital for millions of people. From children’s services to care for older people and end-of-life support, the community sector plays a key part in meeting the challenges facing our health and care system. This report presents findings from a small-scale study into how quality is managed in community services. It explores how community care providers define and measure quality and recommends important next steps to support better measurement and management of quality.