The ten-year plan outlining the future of people services in the NHS

The Healthcare People Management Association (HPMA) welcomes the publication of The future of NHS human resources and organisational development  by NHS England and NHS Improvement today. The report provides a vision to 2030 to transform how people services will achieve the NHS ambition of: more people, working differently, in a compassionate and inclusive culture.

The NHS of 2030 will have evolved from the service we work in today. To meet the challenges and opportunities of work and health over the next 10 years, people professionals will need to shape organisations and systems on all aspects of the people agenda. They will need to put in place new and different ways of working, increase supply, as well as creating supportive and inclusive cultures that improve the engagement of our people.

Growing evidence links staff wellbeing and retention to high quality care and better patient outcomes. The recovery of our people and services is a key priority in the 2021/22 Operational Planning Guidance. The NHS people profession – comprising of human resources and organisational development practitioners and the services they deliver – are essential to achieving this.

By drawing on the voices of NHS staff, leaders and people professionals, this report tells a story of ‘good to great’. It builds on the aptitude demonstrated by the profession through the pandemic response and identifies calls to action at every level (national, systems and providers) under eight clear vision themes.

Dean Royles, President of HPMA: “Covid has proved the value of the people profession to the delivery of high-quality care; no greater test of the profession has happened anywhere before. We can confidently, look forward to building on the lessons learned with this new national framework and the commitment to ongoing investment in our profession’s development. The HPMA is delighted to play its part.”

Janet Wilkinson, Executive Lead for Workforce, OD & System Leadership, Greater Manchester Health and Social Care Partnership and HPMA Deputy President : “Members of the people profession have made an invaluable contribution to health & care services over the last 18 months. It is exciting to see this vision and commitment to supporting us all to deliver the People Plan & People Promise going forward.”

Amanda Rawlings, Chief People Officer, University Hospitals of Derby and Burton NHS Foundation Trust and HPMA Vice President for East Midlands: “I was delighted to have the opportunity to contribute to and to work collaboratively with my peers, colleagues and partners to co-create a 2030 vision for the People Profession in the NHS. By 2030 the service will look and feel very different, and I am pleased that this report acknowledges the vital role the People profession will play in this transformation. It sets out eight actions that will bring about a people and culture transformation for the service and the People Profession. It sets out firm commitment to ongoing development for all that work in the profession. I am really looking forward to getting into the delivery of the recommendations.”

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