Promotion, Praise and Promise – Valuing our workforce
West London NHS Trust
Ali Webster, Deputy Director of Organisational Development
The team identified that leavers outnumbered joiners – especially clinical leads and nurses. To understand why and how to retain, they adopted a new approach using insights into staff experience. Surveys of starters and leavers highlighted lack of career progression and personal growth as a key reason for leaving. Staff thought promotions were taking place with a lack of transparency.
Staff promoted receive a congratulations card with a personal message from the Chief Executive, with specific development opportunities added by the learning and development team. The Trust now knows far more about promotions – location, job role, gender and ethnicity. A clinical leadership programme has been delivered and embedded.
The Promotion, Praise and Promise scheme was introduced to:
- Track the number of monthly promotions
- Identify the number of staff that grow their careers with the Trust and gain promotion
- Celebrates staff achievement
- Promises to support them in the new roles through appropriate development.
The judges were impressed by its simplicity and the ability to replicate it across organisations of any size. Alignment with the ambitions of the People Plan are clear and the visible personal support of the CEO was commended.