HPMA members know that the workforce is the beating heart of the NHS.
They’ll also likely recognise these challenges facing NHS staff:
- Productivity gap despite staffing growth
- Administrative burden and lost time
- Technology-related friction creating a poor workforce experience
- Retention and churn challenges
- Skills and capability gaps
- Technology sometimes being a barrier, not an enabler
Imagine, instead:
- Freeing up workforce capacity
- Improving workforce experience and retention
- Enabling smarter workforce decisions with data
- Modernising workforce operations through shared services
Our new evidence-based analysis, Futureproofing the NHS: The case for transforming corporate services for innovation and productivity sets out why the NHS’s next phase of reform depends on getting the operational layer right to positively impact patient outcomes. It explores why shared data and shared systems for workforce, payroll, finance and procurement are not mere back-office details, but instead the foundations that determine whether investment in clinical care delivers lasting results or gets absorbed by fragmentation and friction.
Drawing on insight from senior leaders across health, policy and industry, the paper makes a clear case: shared services are not about uniformity or top-down control. They are about giving local leaders and staff more time, better data, and stronger infrastructure so they can focus on what matters most.
Download the paper to explore building the operational foundations the NHS needs to deliver a better experience for staff and patients.
