Director of People and Organisation Development
Sandwell and West Birmingham NHS Trust
Raffaela is an exemplar role model, who demonstrates inclusive and transformational leadership at all levels of the organisation. Serving one of the most deprived and diverse communities in England, with higher than average mortality rates and substantial challenges in public health. Raffaela’s determination to tackle health inequalities through implementation of innovative and courageous ideas have significantly impacted the local community as well as the Trust’s workforce.
Raffaela has made a substantial mark on the 7,000+ strong organisation over the past five years through her passion and determination to make a difference to the people of Sandwell and West Birmingham. She is an excellent role model, not only to her team and organisation but to the whole NHS. She is a passionate leader with a desire to improve outcomes. Her energy and positive outlook encourages others particularly through challenging circumstances. Raffaela brings a uniqueness to her role, she is outwardly caring and kind and employees find her approachable and inspiring.
She is brave and courageous in her approach and gets her Board colleagues on side to deliver new and creative ideas. This year the Trust implemented Unity, a new Electronic Patient Record to improve patient care and her leadership enabled a successful, calm go-live.
Raffaela is a passionate, engaging and innovative individual who is action-oriented and undertakes her role with good humour, love and authenticity. Her contribution pre COVID was amplified during COVID-19. She invests herself whole-heartedly in all that she undertakes and makes magic happen.