TCM empowers people and organisations to adopt person-centred, values-based approaches to dispute and complaints resolution; employee relations; human resources; management and leadership. We work in partnership with our customers to develop their overarching people and culture strategy and embed a person-centred values based organisational culture. This includes developing the core values, systems, processes and behaviours which encourage cooperative problem solving, open dialogue and stakeholder engagement.
Our customers benefit from our insightful teaching and consultancy methods which are accessible to all. We are inspired by positive psychology, principled negotiation and emotional intelligence. We believe that an engaging, empowering and well-coordinated resolution of business challenges is more effective than the traditional, adversarial and often divisive approaches which are in use in a great many organisations.
We have worked with thousands of organisations, from major blue-chip companies including Aviva, Royal Mail, HSBC, BT, EDF Energy, Deutsche Bank, Ford Retail, Shell, American Airlines and BA, to large and complex government departments including the Cabinet Office, Home Office, Department for Work and Pensions, Ministry of Defence and Department for Culture Media and Sport.
We have developed mediation schemes for a wide array of public sector organisations, including NHS Trusts, Universities, Councils and Police Forces. We were recently awarded ‘Mediation Provider of the Year’ in the National Mediation Awards.
TCM’s core values are central to everything that we do. They define the character of our organization and they underpin our relationships with each other, and our customers.
INNOVATION: we deliver creative solutions to tough business challenges.
COURAGE: we won’t stop until your needs and expectations are exceeded.
EXCELLENCE: we work together to be the very best version of ourselves.
COLLABORATION: we work in harmony to help promote harmony.
INTEGRITY: we can be trusted to deliver on our promises.