A mission to engage, improve and change culture
Chesterfield Royal Hospital NHS Foundation Trust
Sarah Turner-Saint, Head of Communications
In 2017, NHS Staff Survey results revealed Chesterfield Royal Hospital NHSFT as a ‘worst performer’ for the second year running with 26/32 negative scores. The Trust embarked on a mission to engage, improve and change culture and in 2019 is above national average in nine of the survey’s eleven themes.
Faced with these challenges, the Board set out to create culture where people work together in effective teams, with well-designed jobs and with a new approach to engagement and improvement. They took the themes of Build, Lead, Engage, Learn, underpinned by detailed plans, actions and outcome measures.
- Being open, honest and transparent with staff
- Fostering clinical leadership – Listening into Action
- Staff advocates and sponsors, supporting and inspiring colleagues
- Executive and non-executive role modelling to ensure changes supported by Board
- Ambitious communications and engagement programme.
The judges were impressed by the way they established a clear and systematic approach to improving their staff engagement performance. They were particularly interested in the use of a Royal Academy of Improvement to support how they embedded a QI approach.